Terms of service

Booking/payment policy (Try on appointments)

  • When booking with No.10 Bridal you agree and are bound by our booking policy. Please respect our time and make your appointment a priority in your day.

  • If you are unable to make your appointment, we ask that you give us 24 hours notice to cancel or change your appointment. You can do this by emailing us on Hello@no10bridal.co.nz or give us a call on 021 0221 3000 Shontelle / 021 187 8397 Missy.

  • Our try on fee:
    • Is non-refundable and is required to be paid in full prior to your appointment;
    • Covers the initial appointment and any future appointments you make within 3 months of your first appointment; and
    • Will be credited towards any dress you purchase from us (excluding second hand dresses from our ‘sale on behalf’ rack)..

  • Although we do not offer refunds for try on fees, we get that life happens, so if you are unable to make your appointment, you are more than welcome to reschedule for another date. 

Privacy and safety

  • Your privacy is important to us. All personal information provided is secure in our database. 

Customer Care

  • Our aim is to have our brides leave the shop feeling confident and beautiful after their experience at No.10 Bridal.

Dress purchases policy

Paying for your dress

If we need to order your dress:

  • You will be required to pay a 50% deposit to confirm your order, payment can be made either by eftpos, bank transfer, cash or credit card. 
  • The balance will need to be paid in full either before you collect your dress or on the day of collection.

If we have your dress in stock: 

  • Full payment will need to be made before you can take your dress away.

Rush orders

  • Rush orders are available but our suppliers do charge a fee for this.

Customisations: 

  • Most customisations incur an additional fee. The fee is dependent on the type of customisation and dress designer. 
  • Customisation cost will be included on your dress invoice from us.

Alterations:

  • No.10 Bridal does not do alterations. We work alongside an independent seamstress, who will (if you wish) attend a dress fitting with you in our studio and discuss any required alterations.
  • All alterations costs are additional to your dress purchase and will be invoiced once the alterations are complete. 
  • Please note that any seamstress used for alterations is independent of us and the responsibility of all alterations completed once the dress has arrived will be between the seamstress and the buyer. 
  • You are not required to have alterations done through us, once your dress has been fully paid for, you are welcome to take it elsewhere for alterations by whoever you wish. 

Cancellation:

  • Please be aware that we have very limited windows to cancel orders.

We understand that there are cases where unforeseen circumstances arise and are out of your control, therefore, anything outside of the below will be at our discretion.

Cancellation windows

Refund

Within 24 hours of order confirmation

We will give you a full refund of the amount you have paid. 

24-72 hours after order confirmation

We will provide an 80% refund of the amount you have paid. 

More than 3 days after order confirmation

We will provide a 50% refund of the amount you have paid. 

More than 7 days after order confirmation

We do not provide a refund of any of the amount paid. 


  • Payment methods:
    • Eftpos
    • Bank transfer
    • Cash
    • Credit card (additional fees apply)

Additional credit card fees: 

  • 1.50% for Visa, Mastercard Domestic and UnionPay Credit Card Present, and Contactless Transactions.
  • 2.50% for Visa and Mastercard International Credit Card Present Transactions.
  • Payment plans:
    • We do offer payment plans at our discretion and this usually depends on which dress you wish to purchase. 
    • You will not be able to take your dress away until payment of the full amount has been completed. 
    • When you enter into a payment plan you are bound by the terms as set out in your payment plan agreement.

Disclaimer

The dresses you try on in the studio with us are sample dresses, meaning they have been tried on several times. This can sometimes mean that dresses ordered may vary ever so slightly from our samples in terms of their feel, colour, fit and sparkle. Please keep this in mind when ordering your gown.

Complaints policy

  • If you have any complaints, please put them to us by email hello@no10bridal.co.nz
  • We will aim to respond to any complaints within 5 days of receiving your complaint so any issues can be addressed/rectified where possible.